Refund Policy

At Cairo Giza Pyramids Guide, we are committed to providing exceptional travel experiences in Egypt. We understand that plans can change, and we have established this Refund Policy to ensure transparency and fairness for all our clients. Please read this policy carefully before making any booking or purchase through our platform at museumegys.com.

This Refund Policy is governed by the applicable laws of the Arab Republic of Egypt, including the Egyptian Consumer Protection Law No. 181 of 2018 and its executive regulations, as well as the Egyptian Tourism Law No. 1 of 1973 and its amendments. By using our services, you agree to the terms outlined in this policy.

1. Overview and Scope

This Refund Policy applies to all bookings, reservations, and purchases made through our website museumegys.com or directly via our contact channels. Cairo Giza Pyramids Guide offers a range of travel-related services including but not limited to guided tours, transportation arrangements, ticket reservations, travel packages, and accommodation bookings for visitors to the Cairo and Giza Pyramids area and surrounding attractions in Egypt.

This policy covers:

• Guided tour bookings (private, group, and custom tours)
• Airport transfer and transportation services
• Entry ticket reservations for historical sites and museums
• Full travel packages and itineraries
• Accommodation arrangements made through our platform
• Add-on experiences such as camel rides, sound and light show tickets, and special access tours

2. Eligibility Conditions for Refunds

To be eligible for a refund, the following general conditions must be met:

• The refund request must be submitted within the applicable timeframe specified in Section 3 of this policy.
• The booking must have been made directly through our website (museumegys.com) or through our official contact channels (email: info@museumegys.com).
• The service must not have been rendered or partially consumed at the time of the refund request.
• The client must provide valid proof of purchase, including booking confirmation number and payment receipt.
• The cancellation or change must not be due to a violation of our terms and conditions by the client.
• In cases of force majeure, illness, or emergency circumstances, supporting documentation may be required (such as medical certificates or official government notices).

3. Timeframes for Refund Requests

The following cancellation and refund timeframes apply based on the type of service booked:

All cancellation notices must be submitted in writing to info@museumegys.com. The time of receipt of the email will be used to determine which cancellation window applies.

4. Non-Refundable Items and Services

The following items and services are strictly non-refundable under any circumstances:

• Entry Tickets Already Issued: Tickets to the Giza Pyramids Complex, the Egyptian Museum, the Grand Egyptian Museum (GEM), or any other attraction that have already been issued or confirmed by the relevant authority.
• Sound and Light Show Tickets: Once issued, these tickets are non-transferable and non-refundable.
• Special Experience Add-Ons: Camel rides, hot air balloon bookings confirmed with third-party operators, and similar experiential services.
• Customized Private Itineraries: Any costs incurred in preparing a fully customized travel itinerary, once delivered to the client.
• No-Show Fees: Full payment is forfeited in the event of a no-show without prior cancellation notice.
• Administrative and Service Fees: Processing fees charged at the time of booking are non-refundable.
• Third-Party Bookings: Any service booked through a third-party provider where that provider's non-refundable policy applies.

5. How to Request a Refund — Step-by-Step Process

To submit a refund request, please follow the steps outlined below:

6. Refund Processing Times by Payment Method

Once a refund has been approved, the following processing timelines apply depending on the original payment method:

Please note that Cairo Giza Pyramids Guide is not responsible for any delays caused by your financial institution or payment processor. All currency conversions or transaction fees charged by banks or payment platforms are borne by the client and are not included in the refunded amount.

7. Partial Refunds

Partial refunds may be granted in the following circumstances:

• Partial Service Delivery: If a service was only partially delivered due to circumstances within our control (e.g., a tour was cut short due to our operational issues), a partial refund proportionate to the undelivered portion will be assessed.
• Late Cancellations: As outlined in the cancellation timeframe table in Section 3, certain cancellations within specific windows are eligible for 50% refunds.
• Group Bookings with Partial Cancellation: If one or more members of a group cancel while others proceed, refunds will be calculated based on the individual per-person rate minus any applicable fees.
• Package Modifications: If a client opts to downgrade from a full package to a more basic service level before the tour date, the difference in cost (minus administrative fees) may be refunded at our discretion.

8. Exchange and Rescheduling Policy

We understand that travel plans are subject to change. As an alternative to a refund, we offer the following exchange and rescheduling options:

• Date Change (Rescheduling): Tours and services may be rescheduled to a new date at no additional charge if the request is made at least 72 hours before the original booking date, subject to availability. Only one free date change is permitted per booking.
• Service Exchange: Clients may exchange one service for another of equal or greater value (with any difference in cost to be paid by the client) provided the request is made at least 72 hours in advance.
• Credit Vouchers: In lieu of a monetary refund, clients may opt to receive a credit voucher equal to the refundable amount. Credit vouchers are valid for 12 months from the date of issuance and can be applied to any service offered through museumegys.com.
• Name Transfers: Bookings may be transferred to another person at no charge if requested at least 48 hours before the service date. Both parties must confirm the transfer in writing to info@museumegys.com.

9. Cancellation Policy

Cancellations must be submitted in writing to info@museumegys.com. Verbal cancellations over the phone are not accepted. The cancellation is considered effective from the date and time the written notice is received by our team.

9.1 Cancellations by the Client

Clients who wish to cancel a booking must follow the refund timeframe guidelines set out in Section 3. No-shows (failure to appear for the tour or service without prior written notice) will result in full forfeiture of payment with no refund issued.

9.2 Cancellations by Cairo Giza Pyramids Guide

We reserve the right to cancel or modify a tour or service in the following circumstances:

• Insufficient minimum number of participants for a group tour (clients will be offered a private alternative or full refund)
• Severe weather conditions or natural events that make the tour unsafe
• Government-imposed closures of heritage sites or attractions
• Force majeure events including but not limited to political unrest, pandemics, or natural disasters
• Safety concerns identified by our licensed tour guides or operational team

In cases where we cancel the service, clients will receive a full refund of all amounts paid, or an alternative date/service option at no extra cost.

10. Force Majeure

Cairo Giza Pyramids Guide shall not be held liable for failure to perform or cancellation of services due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, government actions, strikes, epidemics, pandemics, or any other extraordinary event. In such cases, we will offer clients a rescheduling option or a credit voucher. Full monetary refunds in force majeure situations will be assessed on a case-by-case basis.

11. Dispute Resolution Process

We aim to resolve all refund-related disputes in a fair, efficient, and amicable manner. If you are dissatisfied with the outcome of your refund request, you may escalate your concern through the following process:

12. Changes to This Refund Policy

Cairo Giza Pyramids Guide reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website at museumegys.com with an updated effective date. Clients are encouraged to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy. Bookings made before a policy update will be governed by the version of the policy in effect at the time of booking.

13. Contact Information for Refund Requests

For all refund-related inquiries, cancellation requests, or escalations, please contact us through the following channels:

This Refund Policy was last reviewed and updated on March 23, 2026. It is intended to comply with all applicable Egyptian laws and regulations governing consumer protection and travel services. Cairo Giza Pyramids Guide operates in full compliance with the Egyptian Tourism Law and the Egyptian Consumer Protection Law.